Now, they can use Customer Profiles at no charge to automatically store Amazon Connect contact history in a customer-centric view along with customer information such as name, phone number, account number, and address.
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Previously, contact center managers needed to work with software development teams to build profiles of end customers and their contact history. WAF Captcha includes an audio version and is designed to meet WCAG accessibility requirements.Īmazon Connect Customer Profiles now provides contact history and customer information together in unified customer profiles at no charge, helping contact center managers personalize the contact center experience.
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WAF Captcha challenges are simple for humans while remaining effective against bots. You can also require WAF Captcha challenges for suspicious requests based on the rate, attributes, or labels generated from AWS Managed Rules, such as AWS WAF Bot Control or the Amazon IP Reputation list. You can configure AWS WAF rules to require WAF Captcha challenges to be solved for specific resources that are frequently targeted by bots such as login, search, and form submissions. Captcha is an acronym for Completely Automated Public Turing test to tell Computers and Humans Apart and is commonly used to distinguish between robotic and human visitors to prevent activity like web scraping, credential stuffing, and spam.
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AWS today announced AWS WAF Captcha to help block unwanted bot traffic by requiring users to successfully complete challenges before their web request are allowed to reach AWS WAF protected resources.